Global Strategies for Digital Health
July 6, 2021
How To Start A Telemedicine Practice – in 12 steps
August 3, 2021
- The COVID-19 pandemic has caused an acceleration in the adoption and use of telemedicine.
- As both healthcare providers and their patients have become more comfortable with using technology for virtual consultations, it is expected that the increased use of telemedicine will continue even beyond the current pandemic.
Considerations when investing in technology for telemedicine
The use of generic video conferencing applications not specifically designed for healthcare is not advised, due to information security and privacy concerns.
Upgrading your technology and systems for a safe and secure telemedicine practice involves a financial outlay and therefore it is worth investing the time and effort to do your research and choose wisely.
What to look for in a telemedicine solution
- Data protection and security compliance
Telemedicine platforms developers must clearly state how patient information is stored and shared within their servers. End-to-end encryption is required to prevent any third parties from accessing private communications or sensitive data. It is important to choose a system which is fully compliant with local data protection regulations, such as HIPAA and GDPR.
- Compatibility with existing workflows
An ideal telemedicine solution should reduce your administrative workload, not increase it. Seamless integration and compatibility with your existing IT systems, such as electronic health record (EHR) and other databases, avoids the need to manually re-input information.
- Efficient scheduling of appointments
A good telemedicine platform allows both patients and staff to easily schedule, cancel, or reschedule appointments. There should be an option to choose either an in-patient or virtual consultation within the same system, enabling effective scheduling of a clinician’s time and avoiding double-booking. Automatic notifications and reminders of upcoming appointments can reduce no-shows.
- Intuitive and user-friendly interface
An ideal platform will be easy and intuitive to use for staff and clients, even those with very limited technical knowledge. Software should operate effectively on all devices, such as PC, tablet or smartphones. This is best achieved with both web-based and cloud-based platforms. You should receive a thorough demonstration of a system to explore all features and capabilities.
- Multiparty consultations
A telemedicine platform should allow you to invite family members, careers, specialists or other health professionals to join a video consultation. This gives the opportunity for collaboration over a geographical distance.
- Comprehensive platform covering all features
A comprehensive telemedicine solution will optimise all aspects of virtual consultations including pre-visit and follow-up, with features such as:
- Secure document upload and sharing
● Virtual check-in and virtual waiting room
● Online consent management
● Ability to record notes on the same screen during a call
● Secure billing and payment system
● Schedule future visits
● Secure messaging for follow-up
● Feedback management
- Reliable and professional ongoing technical support
Full training and orientation should be provided to all staff. Patients should be able to easily access instructional videos and support to use the system. It is also important that ongoing technical support is available when required.
- Comprehensive platform
An ideal platform should securely connect with all aspects of patient management. It should be scalable and adaptable, as your clinic or hospital grows.
Are you equipped to make the best use of telemedicine in your practice?
Explore the increasing opportunities that telehealth offers in comprehensive care provision with Medoment’s innovative and comprehensive patient engagement platform.
Why Medoment is the ideal solution
Designed by experts in healthcare informatics, Medoment offers a complete engagement solution, with online consultation booking and management, teleconsultation, and a patient engagement portal within a single platform.
Key features of Medoment:
- Hospital, clinic and services listed on Medoment.com
- Physician search feature, offers increased reach and visibility
- Connects all your facilities on one platform
- Accessible on all devices through easy to use website or mobile app
- Both web-based and cloud-based
- Direct appointment scheduling and management
- Automated appointment reminder service
- Personalised content
- Total consultation workflow
- Seamless integration of teleconsultations
- Group video consultations
- Online consent management and virtual waiting room
- Can be integrated with existing patient management IT or used as a standalone system
- Fully integrates with your existing EMR and health information systems
- Improved engagement via secure direct messaging
- Ability to attach documents and access records or test results
- Secure payment gateway option
- Communication with insurance companies
- Initial orientation training and ongoing IT support
- Industry Standard Security and Data Protection Compliance (HIPAA and GDR
compliant)
Medoment’s innovative solution provides time and cost efficiencies by streamlining appointment scheduling and clinic workflows, with fully integrated teleconsultations. Optimised security and integration capabilities provide peace of mind for care providers and seekers.
To find out more, or book a demo, contact us.
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